SEERemovableStorageAccessUtility.Exe is detecting as threat (false positive)

Article Id: 158983

Status: Published

Updated On: 20-02-2014 03:06

Legacy Id: TECH215185

Products:

Endpoint Encryption

Issue/Introduction:

SEERemovableStorageAccessUtility.Exe is detected as a virus by third party antivirus. As experienced, when user connects the USB drive which includes the SEERemovableStorageAccessUtility.Exe, the antivirus application detects and deletes SEERemovableStorageAccessUtility.Exe

Cause:

SEERemovableStorageAccessUtility.Exe is detected as a virus by third party antivirus. As experienced, when user connects the USB drive which includes the SEERemovableStorageAccessUtility.Exe, the antivirus application detects and deletes SEERemovableStorageAccessUtility.Exe

Resolution:

Possible Solutions : -

a) User must add exception for SEERemovableStorageAccessUtility.Exe in the Antivirus application
b) Get in touch with the Antivirus application vendor to make and exclusion / whitelist for the same, since SEERemovableStorageAccessUtility.Exe is a legitimate tool by Symantec Corporation.

Note : This tool is owned by Symantec Corporation and it is legitimate. This tool is used to decrypt files on machines that do not have Symantec Endpoint Encryption Removal Storage.

Applies To

SEERemovableStorageAccessUtility.Exe is detected as a virus by third party antivirus. As experienced, when user connects the USB drive which includes the SEERemovableStorageAccessUtility.Exe, the antivirus application detects and deletes SEERemovableStorageAccessUtility.Exe