SEERemovableStorageAccessUtility.Exe is detecting as threat (false positive)

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Article ID: 158983

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

SEERemovableStorageAccessUtility.Exe is detected as a virus by third party antivirus. As experienced, when user connects the USB drive which includes the SEERemovableStorageAccessUtility.Exe, the antivirus application detects and deletes SEERemovableStorageAccessUtility.Exe

Cause

SEERemovableStorageAccessUtility.Exe is detected as a virus by third party antivirus. As experienced, when user connects the USB drive which includes the SEERemovableStorageAccessUtility.Exe, the antivirus application detects and deletes SEERemovableStorageAccessUtility.Exe

Resolution

Possible Solutions : -

a) User must add exception for SEERemovableStorageAccessUtility.Exe in the Antivirus application
b) Get in touch with the Antivirus application vendor to make and exclusion / whitelist for the same, since SEERemovableStorageAccessUtility.Exe is a legitimate tool by Symantec Corporation.

Note : This tool is owned by Symantec Corporation and it is legitimate. This tool is used to decrypt files on machines that do not have Symantec Endpoint Encryption Removal Storage.

 


Applies To

SEERemovableStorageAccessUtility.Exe is detected as a virus by third party antivirus. As experienced, when user connects the USB drive which includes the SEERemovableStorageAccessUtility.Exe, the antivirus application detects and deletes SEERemovableStorageAccessUtility.Exe