Cloning Solid State Disk (SSD) drives fails when using the UEFI 12.0.0.x Ghost executables.

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Article ID: 158936

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Updated On:

Products

Deployment Solution Ghost Solution Suite

Issue/Introduction

 There have been reports of problems where the image restore fails on SSD drives using Ghost 12.0.0.x code based executables.

The Ghosterr.txt might have information similar to the following. 

Error Number: 8027
Message: A GeneralException occurred

A disk error occurred
IDE Controller error:
Command aborted due to fatal error
Error          0x04
Device/Head    0xe0
Cylinder High  0x00
Cylinder Low   0x00
Sector Number  0x00
Sector Count   0x3c
LBA Sector     0
 
Generated at ..\AtaDevice.cpp:428
 
Thread #856 Call Stack

 

Cause

 Ghost 12.0.0.x tries to TRIM the SSD drive during the restore process. Ghost 11.5.1.x does not use the TRIM command and there have been no reported issues when cloning SSD drives.

 

Note: A Trim command (commonly typeset as TRIM) allows an operating system to inform a solid-state drive (SSD) which blocks of data are no longer considered in use and can be wiped internally.

Resolution

 The solution is to use the -NOTRIM switch with the Ghost executable.

One specific case, Ghost was failing to do a partition restore to a Samung 850 SSD, giving the error noted above.  A full disk restore was successful, however.  Build 12.0.0.8003 (from GSS 3.0 early build) resolved the issue with the partition restore.