Network agentless Inventory causing Altiris Host Service to crash on the SMP

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Article ID: 158917

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Updated On:

Products

Inventory Solution for Network Devices

Issue/Introduction

Running an Agentless Network Inventory causes the Altiris Host Service (atrshost) to crash.

Faulting application name: AtrsHost.exe, version: 7.1.8400.0, time stamp: 0x503b8c4c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xe06d7363
Fault offset: 0x0000000000009e5d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13

Log Name: Application
Source: Application Error
Date: 15/07/2013 1:38:33 p.m.
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: AtrsHost.exe, version: 7.1.8400.0, time stamp: 0x503b8c4c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xe06d7363
Fault offset: 0x0000000000009e5d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-15T01:38:33.000000000Z" />
<EventRecordID>5690</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>AtrsHost.exe</Data>
<Data>7.1.8400.0</Data>
<Data>503b8c4c</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18015</Data>
<Data>50b8479b</Data>
<Data>e06d7363</Data>
<Data>0000000000009e5d</Data>
</EventData>
</Event>
----------------------------------------------------------

event details from the etrack.
The error in Windows Application Log is as follows:

Log Name: Application
Source: Application Error
Date: 8/28/2012 3:53:20 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DMC-SERV2
Description:
Faulting application name: AtrsHost.exe, version: 7.5.1319.0, time stamp:
0x50367c83
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp:
0x4e21213c
Exception code: 0xe06d7363
Fault offset: 0x000000000000cacd
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-28T10:53:20.000000000Z" />
<EventRecordID>8093</EventRecordID>
<Channel>Application</Channel>
<Computer>DMC-SERV2</Computer>
<Security />
</System>
<EventData>
<Data>AtrsHost.exe</Data>
<Data>7.5.1319.0</Data>
<Data>50367c83</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.17651</Data>
<Data>4e21213c</Data>
<Data>e06d7363</Data>
<Data>000000000000cacd</Data>
</EventData>
</Event>
---------------------------------------------
 

Cause

This is a defect.

Resolution

A Point-fix has been provided for this issue.

APPLICABILTY REQUIREMENT:-

Installed SMP 7.1 SP2 MP1.1

 

HOW TO INSTALL THIS POINTFIX:

  1. Extract files from the archive to the NS hard drive.Make sure PointFix is not extracted to Altiris install directory (or any subfolder to it).
  2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
  3. Accept UAC (User Account Control) if prompted, select Install Files. Old binaries will be automatically backuped to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.
  4. Close PFInstaller window.

 

HOW TO UNINSTALL THIS POINTFIX:

1.      Make sure that Backup subfolder is located in PFinstaller’ directory

  1. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
  2. Accept UAC (User Account Control) prompt, select Uninstall Files.
  3. Close PFInstaller window.

Applies To

Inventory Solution 7.1 SP2 MP1

Attachments

PF_3256589_7.1_SP2_MP1.zip get_app