Job and Task Status Webpart is empty

Products

• Management Platform (Formerly known as Notification Server)

Issue/Introduction

Job and Task Status Webpart is empty, with no data populated to the grid.

Executing stored procedure returns no rows:

EXECUTE tmSelectTaskInstanceData @ParentTaskInstanceGuid='00000000-0000-0000-0000-000000000000', @TaskItemGuid=NULL, @TaskInstanceGuid=NULL, @JobNodeGuid=NULL, @InstanceStatus=NULL

NA

Cause

NS resource guid mismatched between tables [TaskTargetDeviceCache] & [Evt_Task_Instances]

Resolution

1. Get the Original NS resource GUID from the below query:

select top 1 _ResourceGuid from Evt_Task_Instances where ParentTaskInstanceGuid = '00000000-0000-0000-0000-000000000000'

2. Replace NS SMA guid in registry key below with the one returned from the above SQL query

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\MachineGuid
NOTE THE CURLY BRAKETS

3. Send basic inventory from NS Symantec Management Agent gui.

Applies To

NS 7.1 SP2 MP1