Microsoft Bulletin: MS13-057 KB2803821 fails to install.

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Article ID: 158877

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Microsoft Bulletin: MS13-057-wusa.exe Windows6.1-KB2803821-x64.msu initially installs successfully on Microsoft Windows 7 Professional x64; however, it continues to reinstall with failures.


 

Exit Code: 2359302

Cause

Code review found the IsInstalled Rule is in order.

Found the environment is having problems with installing updates on the registry level, for the targeted .dll is not being updated when the initial Software Update Cycle runs.

Resolution

Resolved by uninstalling KB2803821 via Add / Remove Programs, and rerunning the Software Update Cycle for Patch Management.

The update installed and reported IsInstalled=TRUE; proving the install process is in order, but the system experienced an anomaly that caused those .dll's to fail to be updated.

 

Applies To

 

Patch Management 7.1 SP1, SP2, MP1.x & 7.5