Premium Antispam is not working. Rulesets are not being downloaded

book

Article ID: 158859

calendar_today

Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

Upon the activation of Premium Antispam(PAS) in the policies you notice that the rulesets are not downloaded and the conduit.exe is not running.

License installation and PAS activation seemed successful. No errors in the logs or event viewer related to PAS.

Cause

Premium Antispam is disabled in the registry

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\7.0\Licensing]
"SPADisabled"=dword:00000001

This key/value should be changed automatically from 1 to 0 when a valid PAS license is being installed

Resolution

Manually change the value from 1 to 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\7.0\Licensing]
"SPADisabled"=dword:00000000