When attempting to use the WDE Admin passphrase on an encrypted disk, authentication fails with the error Incorrect passphrase. However, when verifying the passphrase using the pgpwde --auth command, the passphrase is verified successfully.
This issue may be caused by corrupt Consumer Policy settings in Symantec Encryption Server.
Use the following steps to resolve this issue
Symantec Encryption Desktop (10.3.0)
Microsoft Windows 7