Unable to recreate the Software Updates.

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Article ID: 158838

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

1. Recreating Software Updates for MS13-085
Total updates requested: 16
Number of updates downloaded: 15
Overall result: Failed

2. Recreating Software Updates for MS13-057
Total updates requested: 23
Number of updates downloaded: 22
Overall result: Failed

ERROR1:
Patch Management Platform Policy doesn't exist for platform.

ERROR2:
"Failed to download the update 1621a247-f564-4740-96fd-2219652cc22c -> Object reference not set to an instance of an object.
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.8400.0&language=en&module=OFb2vtAAYWf50gdDZ7CUWxPHB0FMhpN6osDCnqgyFcFg5x+raoqHfaCyf/VUBtvj&error=-576816831&build=**CEDUrlEnd**


( Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadPackage(PatchSoftwareUpdateResource softwareUpdate, OperationProgressIterator progress)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadUpdate(PatchSoftwareUpdateResource pSoftwareUpdate, OperationProgressIterator progress) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadUpdate(PatchSoftwareUpdateResource pSoftwareUpdate, OperationProgressIterator progress)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.ProcessPackages(ProcessPackagesRezult rezult)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.OnExecuteSingleton(IServerTaskExecutionInstance instance)
at Altiris.PatchManagementCore.Tasks.Server.SerializingBaseSingletonServerTask`2.OnExecute(IServerTaskExecutionInstance i)
at Altiris.TaskManagement.ServerTasks.BaseServerTask.OnExecute(ITaskExecutionEngine engine, IServerTaskExecutionInstance instance, TaskInstanceRequest request)
at Altiris.TaskManagement.ServerTasks.BaseServerTask.Execute(ITaskExecutionEngine engine, IBaseTaskExecutionInstance instance, TaskInstanceRequest request)
at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.ExecuteTaskHandler()
at Altiris.TaskManagement.ServerTasks.ServerTaskExecutionThread.ExecuteTaskHandler()
at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.OnExecute(Object eventComplete)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
)
( Extra Details: Type=System.NullReferenceException Src=Altiris.PatchManagementCore )","Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadUpdate","AtrsHost","401"

Cause

The software update resource WindowsXP-WindowsMedia KB2834902-x64-ENU.exe has been corrupted from the vendor.

Resolution

1. Disable the Revise Software Update Policies by unchecking the option of "Automatically revise Software Update policies after importing patch data".
2. Run Full PM Import task with Windows XP (x64) selected under the Vendors and Software. [After this lost association should be restored]
3. After Full PM Import is completed, uncheck Windows XP(x64).
4. Enable "Delete previously downloaded data for vendors, software and languages that are now excluded" settings on PM Import task page. Please note that existing patch data related to all exluded vendors/software/languages will be removed with next PM Import task.
5. Run Full PM Import with Windows XP (x64) unselected under the Vendors and Software. [After this software update resource WindowsXP-WindowsMedia KB2834902-x64-ENU.exe should be deleted because Windows XP(x64) is excluded].
7. Revert all PM Import task settings (Revise Software Update Task, Delete previously download data for excluded vendors, releases, languages ) to previous setting.

 

Applies To

 

7.1 SP2 MP1