ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Content Quarantine Incident Folder Notification task fails after upgrade to 10.5


Article ID: 158810


Updated On:


Messaging Gateway


After upgrade to 10.5, daily alerts are received that the Content Incident Folder Notification task has failed. This issue has also been seen related to end user preference replication.

Symantec Messaging Gateway Alert Notification for [email protected]
======================= ALERT NOTIFICATION ================================
The following Scheduled Tasks have Failed :
Task : Content Incident Folder Notification ( Quarantine Incidents )


The alert notification has been determined to be a cosmetic issue due to database interactions during scheduled tasks.


No workaround is necessary, the issue has not proven to impact functionality of the Symantec Messaging Gateway appliance. If you are receiving alert emails related to this issue, it is suggested to temporarily disable scheduled tasks failure alerts or create email client rules to otherwise automatically handle the alerts until the corrective version is released.

This issue has been fixed in SMG 10.5.2. Please update when able.