Attention Customers of Symantec Endpoint Protection Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud)
These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise.
For more information, see Transitioning to Symantec Endpoint Security Enterprise Guide.
An agent for Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud displays outdated virus definitions, and is not receiving the latest definitions.
This issue occurs when the virus definitions on the agent computer have become corrupted.
cmd, and click OK.
ping liveupdate.symantecliveupdate.comand press Enter.
If this command results in either a network time-out or a failure to resolve the address, communication is being blocked between your network and Symantec servers.
If you have firewalls or proxies in your network environment, whitelist the required URLs.
If definitions still do not update after performing these steps, contact us for further assistance.