Attention Customers of Symantec Endpoint Protection Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud)
These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise.
For more information, see Transitioning to Symantec Endpoint Security Enterprise Guide.
Errors display when installing or uninstalling the Symantec Endpoint Protection Small Business Edition (SEP SBE) agent. Prevents full install or uninstall of SEP SBE.
Note: These instructions are for Windows operating systems, instructions to remove SEP SBE from Mac operating systems are found here.
Windows Operating Systems
Windows Desktops / Laptops:
Delete the following folders, if they still exist on the affected computer:
Note: "Program Data" is a hidden folder. See "Show hidden files" at Microsoft.com.
Also note that if you cannot remove any of the aforementioned folders, you can use the instruction on our "Cannot remove folder" article. Change the directory path to the folder needing to be deleted. This process may also require a restart if "System" has locked any files or folders in the requested folders to be deleted.
Delete the following registry keys, if they still exist on the affected computer (How to edit/delete registry keys):
Note: For Windows Registry backup and restore instructions, see: How to back up and restore the registry in Windows.
The Microsoft Program Install and Uninstall Troubleshooter can look for problems stopping program installs or uninstalls through Add or Remove Programs, Programs and Features, or Apps and Features.
See Fix problems that block programs from being installed or removed at Microsoft.com for more information.