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Enabling auto decryption with IMAP accounts for Apple Mail 7.x


Article ID: 158769


Updated On:


Desktop Email Encryption


Apple Mail 7.x does not always automatically decrypt IMAP email.


You have SSL configured on the mail client.


Take the following steps to allow email decryption:

  1. From Apple Mail (, disable the SSL/TLS connections.

    Note: Symantec Encryption Desktop prompts you to disable the connections.
  2. Quit
  3. Restart

Applies To

  • Mac OS X 10.9
  • Apple Mail 7.x
  • Symantec Encryption Desktop 10.3.2 for Mac OS X