Enabling auto decryption with IMAP accounts for Apple Mail 7.x

Article Id: 158769
Status: Published
Updated On: 27-01-2014 09:31
Legacy Id: TECH213305
Products:
Desktop Email Encryption
Issue/Introduction:

Apple Mail 7.x does not always automatically decrypt IMAP email.

Cause:

You have SSL configured on the mail client.

Resolution:

Take the following steps to allow email decryption:

  1. From Apple Mail (Mail.app), disable the SSL/TLS connections.

    Note: Symantec Encryption Desktop prompts you to disable the connections.
     
  2. Quit Mail.app.
  3. Restart Mail.app.

Applies To

  • Mac OS X 10.9
  • Apple Mail 7.x
  • Symantec Encryption Desktop 10.3.2 for Mac OS X