Enabling auto decryption with IMAP accounts for Apple Mail 7.x

Products

• Desktop Email Encryption

Issue/Introduction

Apple Mail 7.x does not always automatically decrypt IMAP email.

Cause

You have SSL configured on the mail client.

Resolution

Take the following steps to allow email decryption:

1. From Apple Mail (Mail.app), disable the SSL/TLS connections.
   
   Note: Symantec Encryption Desktop prompts you to disable the connections.
    
2. Quit Mail.app.
3. Restart Mail.app.

Applies To

• Mac OS X 10.9
• Apple Mail 7.x
• Symantec Encryption Desktop 10.3.2 for Mac OS X