Enabling auto decryption with IMAP accounts for Apple Mail 7.x

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Article ID: 158769

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Updated On:

Products

Desktop Email Encryption

Issue/Introduction

Apple Mail 7.x does not always automatically decrypt IMAP email.

Cause

You have SSL configured on the mail client.

Resolution

Take the following steps to allow email decryption:

  1. From Apple Mail (Mail.app), disable the SSL/TLS connections.

    Note: Symantec Encryption Desktop prompts you to disable the connections.
     
  2. Quit Mail.app.
  3. Restart Mail.app.

Applies To

  • Mac OS X 10.9
  • Apple Mail 7.x
  • Symantec Encryption Desktop 10.3.2 for Mac OS X