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Encryption Management Server does not support certificates that use the RSASSA-PSS signature algorithm


Article ID: 158768


Updated On:


Desktop Email Encryption Encryption Management Server Gateway Email Encryption


When trying to import an X.509 certificate which uses the RSASSA-PSS signature algorithm into Encryption Management Server by logging into the administration console and navigating to Consumers / Users / External Users and clicking on the Add External Users button, the import fails.

The administration console shows this error message:

Import Failed
There was an error importing the external user keys. Please check the Administration logs for further details.

Note that the Administration log does not show any further details.


Symantec Encryption Management Server prior to release 10.5.1.


Upgrade to release 10.5.1 or above.

Starting with release 10.5.1, Encryption Management Server supports X.509 certificates that use RSASSA-PSS.

Additional Information