Users cannot access printers or shared drives and files when Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud is installed on the network.
By default, file and printer sharing are disabled when using Symantec Endpoint Protection Small Business Edition (SEP SBE).
To enable file and printer sharing, first create a copy of the default policy, make your configuration changes, and then apply the new policy to a group. See Enabling file and printer sharing for more information.
Certain environments require additional firewall rules to gain clear communication to network devices and file shares. These environments usually consist of more than one subnet, or have shared network devices connected directly to workstations.
If users in the group continue experiencing connectivity issues to network devices and shares, follow these steps within the policy assigned to the affected group.