GetTasks.aspx failed to process request

Products

• Task Server

Issue/Introduction

Clients are unable to get tasks from the Site Server.

Site Server log includes:

The Handler 'GetTasks.aspx' failed to process request. System.Exception: We cannot service this request because the web application failed to initialize

Windows Event Log:

Event Code: 3005
Event message: An unhandled exception has occurred.

Exception message: The current identity (IIS APPPOOL\Classic.NET AppPool) Does not have write access to 'C:\windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files'

Environment

ITMS 8.x

Cause

ASP.NET user does not have sufficient privileges

Resolution

Add read / write privileges to the directory specified in the windows event log for the user that the specified application pool is using, and this is usually IIS_IUSRS.