On clustered Symantec Encryption Management Servers, existing Web Email Protection messages are not replicated after adding a new cluster member

book

Article ID: 158759

calendar_today

Updated On:

Products

Encryption Management Server

Issue/Introduction

When joining a new cluster member to an existing Symantec Encryption Management Server installation, the existing Web Email Protection messages are not synchronized to the new cluster member even though the "Message Replication" setting is set to "All" in the Web Email Protection settings.

 

Resolution

To work around this issue, activate the Message Replication setting before joining the member to the cluster. To do this:

  1. On the sponsor node, add the joiner node, but do NOT click on "Contact"
  2. On the sponsor node, go to "Services" - "Web Email Protection" and change "Message Replication" to "All"
  3. On the sponsor node you can now click on "Contact" in the cluster settings.

Newly created messages are also synchronized corrrectly, thus if you have a short Message Expiration time and the cluster is already set up, you could just prevent traffic from reaching the newly added cluster member until the Message Expiration timeframe has passed (i.e. all existing messages were created after the cluster member was added).