About SWG compatibility with Google Drive and Internet Explorer 8

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Article ID: 158757

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Updated On:

Products

Web Gateway

Issue/Introduction

Symantec Web Gateway (SWG) appliance with SSL Deep Inspection enabled may not permit downloads from Google Drive when the client browser is Internet Explorer 8.

Resolution

Symantec Web Gateway (SWG) appliance does not support downloading files from Google Drive with Internet Explorer 8. For more information regarding Google Drive's support for Internet Explorer 8, please see the following internet references:


Applies To

  • Internet Explorer 8 and Windows XP are configured to direct HTTPS traffic to the SSL proxy port of SWG appliance
  • Within the policies of the SWG UI, a policy for intercepting SSL traffic is enabled.