After SP6 install get error "Unable to connect to the Altiris Deployment Server DB Management Service"

Products

• Deployment Solution

Issue/Introduction

After a Deployment Server install/upgrade to 6.9 SP6, when launching the Deployment Console the error below appears, followed by dialogues asking to open a different site.

Unable to connect to the Altiris Deployment Server DB Management Service. Please make sure this service has been started and is running correctly.

Cause

The Deployment Server 6.9 SP6 installer does not automatically start the Altiris Deployment Server DB Management service.

Resolution

Manualy start the Altiris Deployment Server DB Management service. This issue only exists for the install/upgrade. Any subsequent server restarts will automatically start the service.

Applies To

Any version of Windows Server

Deployment Server 6.9 SP6