Symantec Endpoint Protection Manager notification for out-of-date virus definitions and the Computer Status log show a discrepancy in the number of out-of-date computers

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Article ID: 158733

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You receive an email notification that some computers in your network have out-of-date virus definitions. When you view the Computer Status log and filter the view on out-of-date definitions, you notice that the number of computers that report out-of-date definitions is larger than the number of computers that are specified in the notification.

Resolution

The discrepancy is by design. The notification shows the number of computers that report out-of-date definitions for their installed and enabled technology components. The Computer Status log shows the same computers that report out-of-date definitions. However, the Computer Status log also considers computers with uninstalled or disabled components, such as Auto-Protect, to be out of date because the component is not reporting status. Therefore the count of computers in the Computer Status log that show as “out-of-date” might be larger than the number shown in the email notification.

The Computer Status log includes a column that shows whether Auto-Protect is enabled or disabled.