LDAP Data Source is not returning any Data

book

Article ID: 158731

calendar_today

Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

In ITMS 7.1 a LDAP Data Source with selected Class name: organizationalUnit and "Use default filter" option was returning Organizational Units from an OpenLDAP server without any problem, however in ITMS 7.5 identical rule with the "Use default filter" option is not returning any result.

 

N/A

 

Cause

In Connector Solution 7.1 auto generated filter value for the organizationalUnit class is objectClass=organizationalUnit

In Connector Solution 7.5 auto generated filter value for the organizationalUnit class is objectCategory=organizationalUnit

In Microsoft AD to get only valid details usually it's better to rely on  objectCategory filter rather than on objectClass

Resolution

1. Please uncheck the "Use default filter" option

2. Manually add one of the filters below:

(|(objectClass=OrganizationalUnit)(objectCategory=OrganizationalUnit))

or

objectClass=OrganizationalUnit

 If you are getting details from OpenLDAP server and you have a problem with retrieving data from other than OrganizationalUnit classes, please uncheck the "Use default filter" option and manually define the filter(e.g objectClass=Desired Class)


Applies To

Connector Solution 7.5
OpenLDAP Server