Random BSOD after encrypting the harddrive.

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Article ID: 158723

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Updated On:

Products

Symantec Products

Issue/Introduction

The bluescreen will appear maybe in an hour or a day after booting up to the desktop.

Crash dump analysis points to Symantec driver

Crash dump points to : MODULE_NAME: PGPwded

 

Cause

This issue can happen when the provider order has PGPpwflt set to the lowest priority. 

Note : 

The Network Provider Order (NPO) is an ordered list of network protocols on the Windows host machine.

The order of the list is applied from the top down; the top most protocol having the highest priority (used first).

Resolution

1. Click on Start and type “network connections” in the search box and then click on “View network connections” 

2. Then Click on Organize and under Layout click Menu Bar

3. From the menu bar click on Advanced and click Advanced settings

4. Set PGPpwflt to the top priority and click Ok.


Applies To

Symantec Encryption Server 3.3.1

PGP Desktop Client 10.3.1

Attachments