BUG REPORT: Outlook message goes to Outbox folder and Sent Items folder when PGP is running and Outlook is offline

Products

• Encryption Management Server

Issue/Introduction

When using Symantec Encryption Desktop (formerly PGP Desktop) with Microsoft Outlook in offline mode, you outgoing email appears in Outbox folder and Sent Items folder of Outlook although email is not sent.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Applies To

Symantec Encryption Desktop 10.3.x

PGP Desktop 10.2.x

Microsoft Windows family systems

Microsoft Outlook 2003, 2007, 2010 (with MAPI account)