SMP 7.1 SP1 MP1 - Altiris Service crashes during NS.Package Refresh schedule.

Article Id: 158705

Status: Published

Updated On: 09-07-2015 14:41

Legacy Id: TECH212784

Products:

Management Platform (Formerly known as Notification Server)

Issue/Introduction:

Altiris Service crashes during NS.Package Refresh schedule.

Faulting application name: AeXSVC.exe, version: 7.1.8400.0, time stamp: 0x506038ae
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 0x506dcae6
Exception code: 0xe053534f
Fault offset: 0x000000000000bccd
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13

Cause:

Known Issue caused by a registry setting that was introduced to allow for the package refresh process to search for and distribute files with hidden attributes. Otherwise those files (which are rare) are omitted from distribution.

Resolution:

This issue has been resolved in the Symantec Management Platform 7.1 SP1 MP1 Rollup v9 or later. Also 7.5x and 7.6x.

Workaround for older versions: Set this registry key to "False" or delete this key.
Registry Key "HKLM" "Software\Altiris\eXpress\Notification Server" "VisiblePkgFiles" is set to "True"

Please make a backup of the registry key before changing or deleting it.

Applies To

Symantec Management Platform 7.1 Sp2 MP1