Symantec Scan Engine (SSE) 5.2.x, Symantec Protection Engine (SPE) 7.0.x won't start if Java Runtime Environment (JRE) is updated AFTER the SSE/SPE installation

Products

• Scan Engine

Issue/Introduction

You installed Symantec Scan Engine (SSE) 5.2.x / Symantec Protection Engine (SPE) 7.0.x on a Linux host. Later, when you update the server-side Java Runtime Environment (JRE), you cannot start symcscan any longer.

Cause

SSE/SPE does not automatically recognize the new path to updated JRE.

Resolution

 Best practice for the initial installation is to always install JRE first. However, if you need to update JRE after SSE/SPE installation, manually update the JRE path information, which is referred by SSE/SPE.

 

1. Login to the SSE/SPE host as root via SSH with an SSH client or with the local terminal program.

2. Stop SSE/SPE.

 

    # /etc/init.d/symcscan stop

    

3. cd to the SSE/SPE's product root, which is by default /opt/SYMCSCan/bin  

     Note that if you explicitly changed the install location you need replace the following path with your own.

     

     # cd /opt/SYMCScan/bin

     

4. Open symcscan.sh with the text editor of your choice.
    IMPORTANT: It's always a good idea to backup symcscan.sh before you edit the file.

 

5. Edit the JRE's path location which is referred by SSE/SPE as follows.

 

    PATH=%NEW JRE ROOT PATH%/bin:/usr/bin:/bin

    JavaJRELib=%NEW JRE ROOT PATH%/lib/i386

 

    Example:

    

        BEFORE:

 

        PATH=/usr/java/jre1.7.0_17/bin:/usr/bin:/bin

        JavaJRELib=/usr/java/jre1.7.0_17/lib/i386

    

        AFTER:

 

        PATH=/usr/java/jre1.7.0_45/bin:/usr/bin:/bin

        JavaJRELib=/usr/java/jre1.7.0_45/lib/i386

 

6. Save symcscan.sh

 

7. Start SSE/SPE.

 

    # /etc/init.d/symcscan start

Applies To

• Linux