Issue/Introduction:
You installed Symantec Scan Engine (SSE) 5.2.x / Symantec Protection Engine (SPE) 7.0.x on a Linux host. Later, when you update the server-side Java Runtime Environment (JRE), you cannot start symcscan any longer.
Cause:
SSE/SPE does not automatically recognize the new path to updated JRE.
Resolution:
Best practice for the initial installation is to always install JRE first. However, if you need to update JRE after SSE/SPE installation, manually update the JRE path information, which is referred by SSE/SPE.
1. Login to the SSE/SPE host as root via SSH with an SSH client or with the local terminal program.
2. Stop SSE/SPE.
# /etc/init.d/symcscan stop
3. cd to the SSE/SPE's product root, which is by default /opt/SYMCSCan/bin
Note that if you explicitly changed the install location you need replace the following path with your own.
# cd /opt/SYMCScan/bin
4. Open symcscan.sh with the text editor of your choice.
IMPORTANT: It's always a good idea to backup symcscan.sh before you edit the file.
5. Edit the JRE's path location which is referred by SSE/SPE as follows.
PATH=%NEW JRE ROOT PATH%/bin:/usr/bin:/bin
JavaJRELib=%NEW JRE ROOT PATH%/lib/i386
Example:
BEFORE:
PATH=/usr/java/jre1.7.0_17/bin:/usr/bin:/bin
JavaJRELib=/usr/java/jre1.7.0_17/lib/i386
AFTER:
PATH=/usr/java/jre1.7.0_45/bin:/usr/bin:/bin
JavaJRELib=/usr/java/jre1.7.0_45/lib/i386
6. Save symcscan.sh
7. Start SSE/SPE.
# /etc/init.d/symcscan start
Applies To