Enrolling PGP Desktop with LDAP mentions connecting to Symantec Encryption server and returns back to LDAP Authentication window.

Products

• Symantec Products

Issue/Introduction

Users are not able to enroll.

No Error. It will return you back to the enrollment page for the user to enter his credentials to enroll.
 

Cause

Having multiple LDAP Directories configured under Directory synchronization can cause this issue.
 

Resolution

Go to Consumer tab and under Directory Synchronization tab.

Choose the LDAP Directories section and set the priority of the directory of the user using the drop down menu to 1.

Please see the screenshot below for more details : -

 

Applies To

PGP Desktop Client 10.3.1

Symantec Encryption Server 3.3.1