Show more link on Knowledge Base Portal Page will not show full article contents in KB tab as expected for articles with an apostrophe (') in title.

Article Id: 158677

Status: Published

Updated On: 04-03-2019 01:10

Legacy Id: TECH212558

Products:

Workflow Solution , ServiceDesk

Issue/Introduction:

When a KB article is created with a title containing an apostrophe ('), "Show More" link will not be functional.

A good example is a KB article with title containing "User's Guide".

Cause:

The article title is included in the javascript link to open a virtual window without escaping some special characters. An apostrophe invalidates the link.

Resolution:

This issue is fixed in Workflow 7.6 and ServiceDesk 7.6.

Workaround:

As a workaround for this problem, please avoid using apostrophes in the article title.

Applies To

Workflow 7.5
ServiceDesk 7.5
ServiceDesk 7.5 MP1
ServiceDesk 7.5 SP1