How to download definitions manually

book

Article ID: 158658

calendar_today

Updated On:

Products

Endpoint Protection Small Business Edition (Cloud)

Issue/Introduction

Attention Customers of Symantec Endpoint Protection Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud)

These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise.

For more information, see Transitioning to Symantec Endpoint Security Enterprise Guide.

You need to manually download definitions for the Cloud version of Symantec Endpoint Protection Small Business Edition (SEP SBE) client or group(s) of clients.

Resolution

From customer portal (https://hostedendpoint.spn.com) to entire Group(s):

  1. Open the Computers tab.
  2. On the left navigation-pane under Actions click Perform Group Actions.
  3. In the dialog check the groups that need updated definitions and check the box on the bottom of the dialog for Run LiveUpdate.
  4. Click Perform Action.

For a specific Windows XP(x86), Windows Vista, Windows 7, Windows 8/8.1 computer:

  1. Open the Symantec.cloud Status view either located on the Taskbar or in the Start Menu.
  2. Click Update Definitions.

For a specific Server 2003, 2008, 2012 computer:

  1. Browse to the directory C:\Program Files\Symantec.cloud\EndpointProtectionAgent\*Version Number*\Bin
  2. Launch SepLiveUpdate.exe

For a specific computer with an Intelligent Updater .exe package:

  1. Use the Intelligent Updater files that are appropriate for your product version and platform. (Server / Workstation)
  2. Download the appropriate .exe file for your SEP version and Operating System.
    (Workstations use Norton Security definitions for 22.9, 22.10 and later.)
  3. Run the file on the client(s) you wish to update and follow the instructions on the screen.

Rapid Release Definitions for a specific computer:

  1. Go to the rapid release virus definition web site
  2. Download the appropriate .exe file for your SEP version and Operating System
  3. Run the file on the clients you wish to update and follow the instructions on the screen.

For a Mac OS computer:

​While there isn't a manual way to update the definitions separately, you can force a refresh of the definitions by removing Symantec software for Mac OS using RemoveSymantecMacFiles, then re-installing the program onto the Mac device.