IT Analytic Cube setup error: Unexpected end of file

Products

• IT Analytics

Issue/Introduction

When clicking on the Cube pane in the console i receive an error

Cube setup error: Unexpected end of file has occurred. The following elements are not closed: Map, Line 3975, position 8.

Cause

Incorrect client pack installed from the Symantec Installation Manager.

Resolution

Install the correct client management pack.

Example: Service Desk 7.5 is being used and the 7.1 client pack gets installed.

If installing the correct version report pack fails to remove the error then you must manually remove leftover assemblies in the Symantec_CMDB database.

Run the query attached to locate all referenced assemblies, once you locate the invalid entry perform a delete statement using the Guid as the identifier of what to remove.

Applies To

All Versions of ITA and SMP report packs.