Samsung SAFE device stuck in kiosk mode when device MDM is reset

Products

• Mobile Management

Issue/Introduction

 In Symantec Mobile Management you send a policy to a Samsung SAFE-enabled device to turn on kiosk mode. You later reset MDM (remove and reapply MDM) on the device but the device does not recieve a new policy and is stuck in kiosk mode.

Resolution

 For Samsung SAFE devices that are intended to run in kiosk mode, be sure to do the following:

• Include the Symantec Mobile Management agent in any kiosk-mode device images.
• Include all desired settings in the device images.
• Disable multi-windowing on the device (which cannot be done from Mobile Management and must be done manually by the user.)

Applies To

• Samsung SAFE devices 
• Kiosk mode