Point fixes For ServiceDesk 7.5 SP1

Products

• ServiceDesk

Issue/Introduction

 Where can I find the point fixes for ServiceDesk 7.5 Sp1?

Resolution

Attached to this article are all of the point fixes for ServiceDesk 7.5 SP1. Feel free to download any of the attachments. Referenced Etracks are listed for documentation.

NOTES:

• Before applying any point fix please confirm you are running build 7.5.3001.77 or higher version of Workflow. This can easily be confirmed by going to Help->About inside Workflow Designer. If you aren't running the specified build or newer please contact Symantec Technical Support to acquire the updated build. Information on the fixes that are included in this updated Worfklow build can be found in article HOWTO95421
• Please see the individual point fix knowledge base articles for specific instructions on how to apply the point fix if necessary.

 

KB Article	Title	Etrack	Date Added
TECH213962	Get Impact/Urgency Matrix editor component configured to use localhost in URL value.	3345585	01/14/14
TECH212099	If a user in the Service Managers group sends an e-mail to ServiceDesk, that user is being denied permissions on the EM ticket	3353712	01/14/14
TECH213963	Error Exception at Run method with message :Empty SessionID	3357514	01/14/14
TECH213964	Need to add options to control Change process on CAB votes	3362667	01/14/14
TECH212915	'Send Change to Workflow' action is not available in Change Management Process Event rulesets.	3379552	01/14/14
TECH213371	Hold Management: Unexpected assignments for 'Incident On Hold' and subsequent recreated incident task.	3394836	01/14/14
TECH213550	Location required flag causes loss of description if location isn't set.	3398899	01/14/14
TECH214011	Exception trigger needed in Create Cancellation Messages model in SD.IMS	3405844	01/14/14
TECH214151	Incorrect formatting on Manage CAB form.	3414696	01/27/14
TECH214152	Incorrect formatting on Edit Change process type action.	3414709	01/27/14
TECH214441	Problem Management generates errors when using custom priorities.	3337111	02/12/14
TECH214545	Adding files as attachments does not work in Simple Incident Feeder.	3423580	02/25/14
TECH214739	Unable to successfully select some queues in Process Automation rules	3358780	02/25/14
TECH214738	SMP Asset reports for Change don't open in a new window.	3340667	02/25/14
TECH214687	E-mail responses are being added as process messages instead of user comments.	3427395	02/25/14
TECH215337	Incident Owner not properly set when using Search for User when editing an incident	3441569	02/25/14
TECH215338	Shared template checkbox naming inconsistency between forms when creating an Incident Template.	3422909	02/25/14
TECH215344	Subtask assignments are lost when using the option clear existing assignments.	3427541	02/25/14
TECH215342	Parent entry selection required if you attempt to edit a knowledge base article during the approval process.	3424089	02/25/14
TECH215346	Modification to a Knowledge Base article's category during approval isn't saved.	3424124	02/25/14
TECH215727	Links generated for Business Services that are associated with Incidents open in the Edit Resource page on the SMP instead of the Resource Manager page.	3458472	03/19/14
TECH216296	Edited Process Title/Name & Process Description revert back on Incident Resolution	3464386	04/01/14
TECH216317	Edited Change plan data is overwritten during deny/approval step.	3472699	04/02/14
TECH216873	Error when attempting to add a change schedule to a Change request	3491430	04/22/14
TECH217147	Truncation error generated if while editing an incident the incident title exceeds 100 characters.	3497085	04/30/14
TECH217152	Problem Management tickets created through an existing incident don't have a Submitter associated with them.	3496307	04/30/14
TECH217217	Task e-mail variables are not getting populated in Change Management e-mail template	3402011	06/10/14
TECH217663	Send Incident to Workflow changes are not being maintained when used the rulesets OnOwnershipChanged and OnTicketAssigned	3512918	05/21/14
TECH217695	Service Managers are unable to view documents attached to EM tickets	3504302	05/22/14
TECH224152	SD.IncidentManagementSimple has a logic problem where it copies over cached AllLocationChoices with filtered version of AllLocationChoices.	3554036	08/27/14
TECH222783	SD.IncidentManagementSimple.Classification has a logic problem where it copies over cached AllLocationChoices with filtered version of AllLocationChoices.	3526922	07/08/14
TECH223007	Can Add Duplicate Assets to Servicedesk Incident or Process	3128885	07/14/14
TECH223330	Incidents Awaiting Resolution Cannot be Worked/Closed and are Broken	3574227	07/29/14
TECH223814	Legacy incident component "GetIncidentsCreatedByDate" used in Tech Feeder.	3503407	08/14/14
TECH224442	Adding an Automation Generator to IM extended data library results in SLA rules actions generating an error.	3530639	09/09/14
TECH224443	Incident Management automation rules don't contain the necessary information to use the EmailNotificationSent data even ruleset.	3600669	09/09/14
TECH224200	Change Request Form has Incorrect Size Suffix for Attachments.	3579207	08/28/14
TECH225503	Changing ticket status from Resolved to Closed in IM flow fails when IncidentTicket datatype is extended.	3642939	10/21/14
TECH225614	Potential Timeout issues in Incident Management	3599351	10/21/14
TECH226057	Vote status is not updated when voting tasks are completed during Change ticket being on hold.	3650897	11/05/14
TECH226060	Planning tasks are recreated twice after the Change ticket is removed from hold	3650918	11/05/14
TECH226058	After extending Change data with automation rule, OnChangeReceived rule no longer routes CM tickets	3649089	11/05/14
TECH226227	When Test task is completed after removing change from hold, main implementation task can't be completed	3657729	11/11/14
TECH228543	Reason for re-opening an incident in resolved status doesn't appear in the incident information	3721604	02/18/15
TECH229050	SD.AssetViewProject generates error when non-CMDB based assets are assigned to an incident	3747913	03/30/15
TECH230069	KNOWN ISSUE: OnImplementationDateReached ruleset throws an error if an e-mail is sent to the Implementor.	3555288	04/22/15
TECH230527	Emails are not being sent when using the Request Access to Network Share Tool	3785268	05/19/15
TECH233533	KNOWN ISSUE: Cannot find SD.Filters.dll & Symantec.ServiceDesk.Cm.dll errors are generated in the ProcessManager logs		11/17/15
TECH233933	Enhancements to Manage Incidents portal page		01/07/16
TECH234976	KNOWN ISSUE: Unable to use paging arrows past page 2 on Managed Incidents page		05/26/16

 

 

Applies To

 ServiceDesk 7.5 Service Pack 1