Where can I find the point fixes for ServiceDesk 7.5 Sp1?
Attached to this article are all of the point fixes for ServiceDesk 7.5 SP1. Feel free to download any of the attachments. Referenced Etracks are listed for documentation.
NOTES:
| KB Article | Title | Etrack | Date Added |
| TECH213962 | Get Impact/Urgency Matrix editor component configured to use localhost in URL value. | 3345585 | 01/14/14 |
| TECH212099 | If a user in the Service Managers group sends an e-mail to ServiceDesk, that user is being denied permissions on the EM ticket | 3353712 | 01/14/14 |
| TECH213963 | Error Exception at Run method with message :Empty SessionID | 3357514 | 01/14/14 |
| TECH213964 | Need to add options to control Change process on CAB votes | 3362667 | 01/14/14 |
| TECH212915 | 'Send Change to Workflow' action is not available in Change Management Process Event rulesets. | 3379552 | 01/14/14 |
| TECH213371 | Hold Management: Unexpected assignments for 'Incident On Hold' and subsequent recreated incident task. | 3394836 | 01/14/14 |
| TECH213550 | Location required flag causes loss of description if location isn't set. | 3398899 | 01/14/14 |
| TECH214011 | Exception trigger needed in Create Cancellation Messages model in SD.IMS | 3405844 | 01/14/14 |
| TECH214151 | Incorrect formatting on Manage CAB form. | 3414696 | 01/27/14 |
| TECH214152 | Incorrect formatting on Edit Change process type action. | 3414709 | 01/27/14 |
| TECH214441 | Problem Management generates errors when using custom priorities. | 3337111 | 02/12/14 |
| TECH214545 | Adding files as attachments does not work in Simple Incident Feeder. | 3423580 | 02/25/14 |
| TECH214739 | Unable to successfully select some queues in Process Automation rules | 3358780 | 02/25/14 |
| TECH214738 | SMP Asset reports for Change don't open in a new window. | 3340667 | 02/25/14 |
| TECH214687 | E-mail responses are being added as process messages instead of user comments. | 3427395 | 02/25/14 |
| TECH215337 | Incident Owner not properly set when using Search for User when editing an incident | 3441569 | 02/25/14 |
| TECH215338 | Shared template checkbox naming inconsistency between forms when creating an Incident Template. | 3422909 | 02/25/14 |
| TECH215344 | Subtask assignments are lost when using the option clear existing assignments. | 3427541 | 02/25/14 |
| TECH215342 | Parent entry selection required if you attempt to edit a knowledge base article during the approval process. | 3424089 | 02/25/14 |
| TECH215346 | Modification to a Knowledge Base article's category during approval isn't saved. | 3424124 | 02/25/14 |
| TECH215727 | Links generated for Business Services that are associated with Incidents open in the Edit Resource page on the SMP instead of the Resource Manager page. | 3458472 | 03/19/14 |
| TECH216296 | Edited Process Title/Name & Process Description revert back on Incident Resolution | 3464386 | 04/01/14 |
| TECH216317 | Edited Change plan data is overwritten during deny/approval step. | 3472699 | 04/02/14 |
| TECH216873 | Error when attempting to add a change schedule to a Change request | 3491430 | 04/22/14 |
| TECH217147 | Truncation error generated if while editing an incident the incident title exceeds 100 characters. | 3497085 | 04/30/14 |
| TECH217152 | Problem Management tickets created through an existing incident don't have a Submitter associated with them. | 3496307 | 04/30/14 |
| TECH217217 | Task e-mail variables are not getting populated in Change Management e-mail template | 3402011 | 06/10/14 |
| TECH217663 | Send Incident to Workflow changes are not being maintained when used the rulesets OnOwnershipChanged and OnTicketAssigned | 3512918 | 05/21/14 |
| TECH217695 | Service Managers are unable to view documents attached to EM tickets | 3504302 | 05/22/14 |
| TECH224152 | SD.IncidentManagementSimple has a logic problem where it copies over cached AllLocationChoices with filtered version of AllLocationChoices. | 3554036 | 08/27/14 |
| TECH222783 | SD.IncidentManagementSimple.Classification has a logic problem where it copies over cached AllLocationChoices with filtered version of AllLocationChoices. | 3526922 | 07/08/14 |
| TECH223007 | Can Add Duplicate Assets to Servicedesk Incident or Process | 3128885 | 07/14/14 |
| TECH223330 | Incidents Awaiting Resolution Cannot be Worked/Closed and are Broken | 3574227 | 07/29/14 |
| TECH223814 | Legacy incident component "GetIncidentsCreatedByDate" used in Tech Feeder. | 3503407 | 08/14/14 |
| TECH224442 | Adding an Automation Generator to IM extended data library results in SLA rules actions generating an error. | 3530639 | 09/09/14 |
| TECH224443 | Incident Management automation rules don't contain the necessary information to use the EmailNotificationSent data even ruleset. | 3600669 | 09/09/14 |
| TECH224200 | Change Request Form has Incorrect Size Suffix for Attachments. | 3579207 | 08/28/14 |
| TECH225503 | Changing ticket status from Resolved to Closed in IM flow fails when IncidentTicket datatype is extended. | 3642939 | 10/21/14 |
| TECH225614 | Potential Timeout issues in Incident Management | 3599351 | 10/21/14 |
| TECH226057 | Vote status is not updated when voting tasks are completed during Change ticket being on hold. | 3650897 | 11/05/14 |
| TECH226060 | Planning tasks are recreated twice after the Change ticket is removed from hold | 3650918 | 11/05/14 |
| TECH226058 | After extending Change data with automation rule, OnChangeReceived rule no longer routes CM tickets | 3649089 | 11/05/14 |
| TECH226227 | When Test task is completed after removing change from hold, main implementation task can't be completed | 3657729 | 11/11/14 |
| TECH228543 | Reason for re-opening an incident in resolved status doesn't appear in the incident information | 3721604 | 02/18/15 |
| TECH229050 | SD.AssetViewProject generates error when non-CMDB based assets are assigned to an incident | 3747913 | 03/30/15 |
| TECH230069 | KNOWN ISSUE: OnImplementationDateReached ruleset throws an error if an e-mail is sent to the Implementor. | 3555288 | 04/22/15 |
| TECH230527 | Emails are not being sent when using the Request Access to Network Share Tool | 3785268 | 05/19/15 |
| TECH233533 | KNOWN ISSUE: Cannot find SD.Filters.dll & Symantec.ServiceDesk.Cm.dll errors are generated in the ProcessManager logs | 11/17/15 | |
| TECH233933 | Enhancements to Manage Incidents portal page | 01/07/16 | |
| TECH234976 | KNOWN ISSUE: Unable to use paging arrows past page 2 on Managed Incidents page | 05/26/16 | |
Applies To
ServiceDesk 7.5 Service Pack 1