File copy task fail to work after upgrade Symantec management agent from version 7.1 to 7.5

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Article ID: 158636

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Updated On:

Products

Deployment Solution Task Server

Issue/Introduction

When you upgrade your Symantec management agent client it fails to work properly and the file copy task fails unable to copy files from one system to another.

ErrorMessage: MapDriveCommand to get N/W Credentials failed value=0, error=0 On Notification server

From the client agent logs we found

<event date='Nov 07 10:01:13' severity='1' hostName='H7FBD5J' source='Copy File Task' module='ClientCopyFile.dll' process='AeXNSAgent.exe' pid='284' thread='5088' tickCount='64899192' >
  <![CDATA[Command  to get N/W Credentials failed.]]>
</event>

Cause

Actual cause is unknown currently investigating will most more info when available.

Right now it looks like  some of the files and data gone missing for the Symantec client agent when upgrading and also it fails to update deployment solution task handler plugin.

 

Resolution

Turn on deployment solution plug-in policy and make sure you select rule properly to upgrade the client agent with the plug-in will resolve the issue

OR

Uninstall Symantec client agent completely and re-install fresh Altiris 7.5 client would resolve the issue.