Issue/Introduction:
A console error, 'Error importing item: web service error - ImportItem' is received when attempting to import a policy containing file property inventory from another NS.
Errors are also shown in the NS log
Console Error:
NS Logs Error:
Priority: 1
Tick Count: 1126330312
Host Name:
Process: <unknown> (5540)
Module: <unknown>
Source: Altiris.NS.UI.MenuItemsCommon.ImportItem
Description: An error occurring during 'ImportItem': Altiris.NS.Exceptions.AeXItemImportException: Item Import exception : 8b9078fd-077e-480b-95c7-963899f1689e = Altiris.Inventory.Policies.OfflineClientTaskPolicy(016928ab-f4e1-429e-9eed-5f81217e36e9) ---> Altiris.NS.Exceptions.AeXException: Unable to update the specified item from the Altiris NS database ---> System.Data.VersionNotFoundException: No class GUID found for version or item 042e168d-7306-4894-b82c-77cce5642a8a
Preceded by two Warning type entries:
Priority: 2
Tick Count: 1126329968
Host Name:
Process: <unknown> (5540)
Thread ID: 7
Module: <unknown>
Source: Altiris.TaskManagement.TaskBasedPolicies.TaskAndInputParametersEntry.ToXml
Description: TaskAndInputParametersEntry::ToXml(): Error getting task 042e168d-7306-4894-b82c-77cce5642a8a: System.Data.VersionNotFoundException: No class GUID found for version or item 042e168d-7306-4894-b82c-77cce5642a8a
Cause:
A dependent task is not automatically included in the exported policy xml.
Resolution:
-
Open the File Inventory policy that you originally exported in a web browser to view its XML.
-
Locate the taskVersionGuid attribute GUID.
-
Confirm that this correspond to the GUID in the error log entry above, 'No class GUID found for version or item'
-
On the NS console use the Altiris Import/Export utility under <install drive>\program files\altiris\notification server\bin\tools to export the GUID you identified in the previous step
-
On the target NS, import the above item and then re-attempt the original File Inventory Policy import which should then complete successfully
Applies To
NS 7.1 SP2