Email alerts are not being sent when new risks are detected

Products

• Symantec Products

Issue/Introduction

A new risk was detected but you did not receive an email alert notifying you of the detection.

Cause

Default configuration for a reseller created customer is not set up to receive email alerts from Symantec.

Resolution

If you are not the "Reseller" of the product, then contact your Symantec Partner in order to set up email alerts.  If you are the "Reseller" of the product perform the following steps:

1. Login into the Partner Management Console
2. Under "Customers" edit the affected Customer entry
3. On the next page under "Management Type" locate "Do you want to manage all communications with this customers?"
4. Change setting to "No, allow Symantec to send welcome email and login credentials directly to this customer" then click Save and Apply this setting