Error while Re-installing Task Server Error 1316. a network error occurred

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Article ID: 158607

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Updated On:

Products

Management Platform (Formerly known as Notification Server) Task Server

Issue/Introduction

SMP 7.5 Task Server.

 While Reinstalling Task server (TS) on SMP server using the installer file at

\\server name\NSCap\bin\Win64\x64\client task management\server package\TaskServerSetup_x64.exe

If we select repair option, we get the following error message.

 Error 1316. a netwrok error occurred while attempting to read from the 

file: c:\programfiles (x86)\altiris\setup files\client task serer 7.5\altiris_TaskServerSetup_7_5_x64.msi 

Cause

 The following folder has another file but NOT altiris_TaskServerSetup_7_5_x64.msi 

C:\Program Files (x86)\Altiris\Setup Files\Client Task Server 7.5
Folder has file : TaskServerSetup_x64.msi but not the other one.

Resolution

 Copy file altiris_TaskServerSetup_7_5_x64.msi  from C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris

to c:\programfiles (x86)\altiris\setup files\client task serer 7.5\altiris_TaskServerSetup_7_5_x64.msi 

and run the TS installer again.


Applies To

 ITMS 7.5

Attachments