BUG REPORT: Symantec Encryption Desktop is unable to encrypt the hard drive when Dell ControlPoint Security Device Driver Pack is installed

Products

• Encryption Management Server

Issue/Introduction

When trying to encryption hard drive of Dell Latitude E6410 or similar Dell machine, Symantec Encryption Desktop (formerly PGP Desktop) is unable to recognize the disk and start encryption

Could not start disk encryption err: -12218

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Applies To

Dell Latitude E6410 or similar PC from Dell

Microsoft Windows family operating system

Symantec Encryption Desktop 10.3.1