error "Profile installation Failed, the new MDM payload does not match the old payload"

Article Id: 158552
Status: Published
Updated On: 11-04-2014 08:10
Legacy Id: TECH211643
Products:
Symantec Products
Issue/Introduction:

After using the App Builder to re-enroll some users get this error

error "Profile installation Failed, the new MDM payload does not match the old payload"
 

Cause:

Detecting Mulitple User ID on 1 device

Resolution:

Take everything off the device- app center and all profiles, including MDM profile, and deprovision the device in the App Center Console. Then try to re-enroll the device. 


Applies To

App Center

SaaS