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error "Profile installation Failed, the new MDM payload does not match the old payload"
Article ID: 158552
Updated On:
Products
Symantec Products
Issue/Introduction
After using the App Builder to re-enroll some users get this error
error "Profile installation Failed, the new MDM payload does not match the old payload"
Cause
Detecting Mulitple User ID on 1 device
Resolution
Take everything off the device- app center and all profiles, including MDM profile, and deprovision the device in the App Center Console. Then try to re-enroll the device.
Applies To
App Center
SaaS
Feedback
Yes
No
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