BUG REPORT: Unable to decrypt and view messages on mobile device with Android OS

Products

• Desktop Email Encryption
• Drive Encryption
• PGP Viewer (for Android)
• Mobile Encryption for iOS

Issue/Introduction

Unable to decrypt and view messages with PGP Viewer on mobile device with Android OS.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

This problem no longer occurs when running Android OS v4.3, if possible please upgrade your Android device to resolve the problem.  

Applies To

Android OS - v4.2.2

PGP Viewer - v1.0.1.37