Error while enrolling user with Symantec Encryption Destkop 10.3.1 Error code: 11286

Products

• Desktop Email Encryption

Issue/Introduction

Symantec Encryption Desktop 10.3.1 is not enrolling with the Symantec Encryption Management Server 3.3.1

Error code: 11286

Cause

Possible cause : While upgrading the PGP server to 3.3.1, the pre-created policy gropus got corrupted.

Resolution

Follow the below solution,

1. Please download the PGP Client MSI independently without customizing it.

2. Create New Groups and assign the corresponding policies to it and then enroll the new pgp users.

 

Applies To

Managed environment with Symantec Encryption Management server 3.3.1