Unable to download packages from Notification Server

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Article ID: 158536

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

A client computer was unable to download packages from the Notification Server (NS).

The source paths (HTTP and UNC) under the package properties are blank on the NS agent, so there was no source location specified to download the packages.

Cause

It was found that installing the Package Service from the console under Site Server Settings would override the "built-in" package service on the NS, thus blanking out the package source location.

Environment

ITMS (IT Management Suite) 7.x.x and 8.x.x

Resolution

Uninstall the Package Service from the NS by navigating to:

  1. Console > Settings > Site Server Settings > Site Servers > Select NS Server Name > Install/Remove Services - Uncheck Package Service.
  2. Run a Resource Membership Update (Delta and Complete schedules).
  3. Open the SMA (Symantec Management Agent) on NS and verify under Agent Settings that the Package Server Agent is removed from the list of the Agent plug-ins.