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Jabber IM Video Calls Fail with SEP Installed
Article ID: 158534
Updated On:
Products
Endpoint Protection
Issue/Introduction
Jabber Instant Messenger (IM) by CISCO video calls fail with Symantec Endpoint Protection (SEP) installed however instant messages continues to work.
No errors appears.
Cause
CISCO related files need to be excluded from SEP:
- Application Control
- Security Risk
- SONAR
Resolution
Exceptions need to be added to the exception policy in the SEPM for Jabber IM video calls to work successfully.
- Policy>Exceptions>Add an Exception Policy
- Select Exceptions>Add>Windows Exception>File
Select:
- Application Control
- Security Risk
- SONAR
Insert the file (Include full path), to all files below:
- C:\Windows\System32\drivers\msidriver.sys
- C:\Program Files (x86)\Cisco Systems\Media Services Interface\msid.exe
- C:\Program Files (x86)\Cisco Systems\Cisco Jabber\CiscoJabber.exe
- C:\Program Files\Cisco Systems\Media Services Interface\msid.exe
- C:\Program Files\Cisco Systems\Cisco Jabber\CiscoJabber.exe
Select:
- Also exclude child processes
- All Scan on Specify the type of security risk scan
- Select OK
- Assign the policy to the correct group
Applies To
Symantec Endpoint Protection 12.1
Jabber IM
Feedback
Yes
No
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