Issue/Introduction:
Jabber Instant Messenger (IM) by CISCO video calls fail with Symantec Endpoint Protection (SEP) installed however instant messages continues to work.
No errors appears.
Cause:
CISCO related files need to be excluded from SEP:
- Application Control
- Security Risk
- SONAR
Resolution:
Exceptions need to be added to the exception policy in the SEPM for Jabber IM video calls to work successfully.
- Policy>Exceptions>Add an Exception Policy
- Select Exceptions>Add>Windows Exception>File
Select:
- Application Control
- Security Risk
- SONAR
Insert the file (Include full path), to all files below:
- C:\Windows\System32\drivers\msidriver.sys
- C:\Program Files (x86)\Cisco Systems\Media Services Interface\msid.exe
- C:\Program Files (x86)\Cisco Systems\Cisco Jabber\CiscoJabber.exe
- C:\Program Files\Cisco Systems\Media Services Interface\msid.exe
- C:\Program Files\Cisco Systems\Cisco Jabber\CiscoJabber.exe
Select:
- Also exclude child processes
- All Scan on Specify the type of security risk scan
- Select OK
- Assign the policy to the correct group
Applies To
Symantec Endpoint Protection 12.1
Jabber IM