Diagnostics generation for scanner-only appliance using SCP transfer fails to transmit the file at the first attempt

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Article ID: 158529

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When generating a diagnostics packege from the Symantec Messaging Gateawy (SMG) control center via the Administration->Utilities->Diagnostics page using the SCP protocol the first attempt to transfer the diagnostics file to the configured host fails and an error is logged to the BrightmailLog.log file.

A second attempt to generate the diagnostics file does not result in this failure and the diagnostics file is transferred as expected.

Oct 09 2013 19:57:21 [http-bio-443-exec-8] [ScriptHelper] ERROR - Failed to transmit the file: Problem performing scp: The authenticity of host '10.217.33.227 (10.217.33.227)' can't be established.RSA key fingerprint is 6f:55:ea:58:e6:4e:49:a0:3b:ca:fc:90:b7:72:a9:90.Are you sure you want to continue connecting (yes/no)? ERROR: Unable to send to the specified URL. Please verify the URL address andcredentials are correct.

Resolution

Workaround

A second attempt to generate the diagnostics file using the same parameters and destination host will not be affected by this issue.