Symantec Endpoint Protection Manager Security Status Attention Required, Security Status View Details All Green, License Status Attention Required

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Article ID: 158500

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection Manager (SEPM) Home tab reports Security Status - Attention Required next to a red X.  Clicking the red X or the View Details link does not provide any information regarding the cause of the problem. The SEPM Home tab also reports Attention Required under License Status.

SEPM Home

  • Security Status - Attention Required
  • License Status - Attention Required

Cause

Security Status is reporting the licensing issue however Security Status Details does not contain a section to display the licensing issue.

Resolution

Security Status Details updated in 12.1 RU2 with a segment titled License Problem.  If Security Status reports Attention Required due to a licensing issue the issue will be noted in Security Status Details under License Problem.