Launching the remote Java-based Symantec Endpoint Protection Manager Console takes significantly longer with version 12.1 RU4

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Article ID: 158496

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Launching the remote Java-based Symantec Endpoint Protection Manager (SEPM) console takes significantly longer with version SEPM 12.1 RU4.
 
This issue does not occur with previous builds of the SEPM.

No errors are associated with this issue.

Cause

SEPM 12.1 RU4 ships with a newer version of the Java Runtime Environment (JRE) in order to take advantage of the latest security updates, bug fixes, and other improvements. Starting with JRE 1.7 Update 25, signed Java applets and Java Web Start applications will have the signing certificate checked to ensure it has not been revoked.
 
In some cases (e.g., a managed network with limited or no internet access where the revocation services servers cannot be reached), this setting may cause applications to take longer to start.

Resolution

More information about the certificate revocation check may be found in the Java 1.7 Update 25 release notes.


Applies To

This issue affects SEPM 12.1 RU4 and above.