Symantec Encryption Desktop fails to Create a PGP Messaging Service for Microsoft Exchange when Outlook Anywhere is Enabled

Products

• Desktop Email Encryption
• Encryption Management Server

Issue/Introduction

A managed Symantec Encryption Desktop (previously PGP Desktop) user in a Consumer Policy that does not have Messaging enabled is moved to a policy that permits Messaging. The user is re-enrolled but when the user sends messages using Outlook, the PGP notifier is not displayed and outgoing messages are not encrypted. The services listed under PGP Messaging do not show an entry for MAPI/Exchange.

Outlook Anywhere allows users to connect to their Exchange server without a VPN and is described here. It allows Outlook to connect to Exchange using a remote procedure call (RPC) over HTTP.

No errors are displayed.

Cause

The proxy that is specified within Outlook Anywhere causes the MAPI/Exchange service not to be created.

Resolution

1. Disable Outlook Anywhere from within Outlook Exchange Settings:

2. Re-enroll the user.

3. Check that the MAPI/Exchange service is created under PGP Messaging.

4. Enable Outlook Anywhere.

5. Right click on the PGP Tray and choose Update Policy.

6. Check that PGP Messaging is working as expected.

Applies To

This issue was observed using the following versions but other versions may be affected:

• Microsoft Outlook 2010 with Outlook Anywhere enabled
• Microsoft Exchange 2007
• PGP Desktop 10.2.1 MP3
• Symantec Encryption Management Server 3.3 MP3