The Task Server (TS) publishes its URL to the Symantec Management Platform (SMP) using the internal Fully Qualified Domain Name (FQDN).
This is a known issue. There is no specific code in the TS to send/receive Task Server FQDN. When we create a list of available Task Servers, we get FQDN names for TS's from Inv_AeX_AC_TCPIP database table using the fnTM_GetComputerResourceFQDN function.
Create a new registry key, which will allow an alternate domain name used in the FQDN strings which will be used in the generation of HTTP & HTTPS codebases by Task Server.
The key should be created manually under registry hive:
Multiple lines are supported. The first found match will be used for replacement of Domain name in "Identification", "TCPIP", "TCPIPv6" dataclasses.
FQDN names for TS servers are taken from Inv_AeX_AC_TCPIP.
To use an alternate hostname post 7.5 you will need 7.5 SP1 HF5. Download and install the attached 7.5 sp1 HF 5 pointfix then go to the agent settings and specify an alternate URL for the NS. When the task server list is sent down to the client this URL will be used in addition to the normal URL of the SMP.
A pointfix must be installed to use the above registry key.
See the attached DLLs: AeXBasicInventory.dll and AeXBasicInventory-x86.dll for 7.5 initial agent release And AeXBasicInventory-HF3.dll and AeXBasicInventory-x86-HF3.dll for the HF3 agent release named accordingly.
To resolve the same issue with a Package Server, please refer to TECH210809.
ITMS 7.5 environment using Symantec or third party trusted SSL certificates on the SMP and Site Servers serving CEM Agents.