After Symantec manually adjusts SWG license in Threatcenter, SWG reverts to previous end dates

Article Id: 158473

Status: Published

Updated On: 08-01-2014 11:48

Legacy Id: TECH211152

Products:

Web Gateway

Issue/Introduction:

After Symantec manually adjusts Symantec Web Gateway (SWG) license in Threatcenter, SWG reverts to previous end dates.

Resolution:

To clarify the symptoms, ensure that DNS is correct and that name resolution works as expected before attempting to update license information in the Web GUI.

Upgrade to SWG5.2.0.

Symantec is no longer able to reproduce the behavior with SWG5.2.0.

Applies To

- one Central Intelligence Unit (CIU) and one or more SWG appliances