After Symantec manually adjusts SWG license in Threatcenter, SWG reverts to previous end dates

Products

• Web Gateway

Issue/Introduction

After Symantec manually adjusts Symantec Web Gateway (SWG) license in Threatcenter, SWG reverts to previous end dates.

Resolution

  

To clarify the symptoms, ensure that DNS is correct and that name resolution works as expected before attempting to update license information in the Web GUI.

Upgrade to SWG5.2.0.

Symantec is no longer able to reproduce the behavior with SWG5.2.0.

 

 

Applies To

- one Central Intelligence Unit (CIU) and one or more SWG appliances