About SWG compatibility with online storage applications

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Article ID: 158462

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Updated On:

Products

Web Gateway

Issue/Introduction

You seek information on Symantec Web Gateway compatibility with various web storage applications.

Attempts to use online storage applications display 'Unexpected error'. The error displayed may vary from service to service.

 

Resolution

Symantec Web Gateway (SWG) appliance can block online storage applications with its proxy component by blocking access to the related URL, but cannot perform graceful DLP filtration.

  • Workaround

Add the following line to a pac file to bypass the proxy.

if (shExpMatch (url, "*norton.com*"))
    return "DIRECT";