Attempting to view the message queue returns an error

Products

• Messaging Gateway

Issue/Introduction

Attempting to view the Symantec Messaging Gateway (SMG) message queues via the Status->Message Queues page returns an error indicating that the contents of the selected queue cannot be retrieved.

Control Center error:

Cannot retrieve the contents of the message queue. Please check the Control Center log files for detail.

BrightmailLog.log:

Sep 18 2013 11:33:12 [http-443-Processor12] ERROR - --- Host Name: 127.0.0.1 
Sep 18 2013 11:33:12 [http-443-Processor12] ERROR - --- Agent Port Number: 41002 
Sep 18 2013 11:33:12 [http-443-Processor12] ERROR - The response object is null. 
Sep 18 2013 11:33:12 [http-443-Processor12] ERROR - com.symantec.smg.controlcenter.BrightmailException: Cannot parse invalid XML. ; nested exception is: 
org.xml.sax.SAXParseException: The element type "domain" must be terminated by the matching end-tag "". 
Sep 18 2013 11:33:12 [http-443-Processor12] ERROR - com.symantec.smg.controlcenter.BrightmailException: Cannot parse invalid XML. ; nested exception is: 
org.xml.sax.SAXParseException: The element type "domain" must be terminated by the matching end-tag "". 

Cause

This is caused by duplicate entries in the Protocols->Domains list. 

Resolution

Removing the duplicate domain from Protocols->Domans by selecting one of the duplicates and clicking 'Delete' will address this issue.

Applies To

 Symantec Messaging Gateway