Troubleshooting Symantec Web Gateway URL categorization and blocking issues.

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Article ID: 158432

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Updated On:

Products

Web Gateway

Issue/Introduction

  • The Symantec Web Gateway (SWG) category for a URL does not match the results of a URL database lookup via http://rulespace.com/swg-ratertool/tool.php.
    • For example, the SWG is showing that a URL is classified as "Entertainment", however the results of the URL database lookup do not show the "Entertainment" category.
  • The SWG is blocking a URL that is classified as "Malware Domain" by the URL database lookup tool.

Resolution

  • The Symantec Web Gateway (SWG) URL category does not match the results of a URL database lookup via http://rulespace.com/swg-ratertool/tool.php.
    • The most likely cause for this issue is that the SWG does not have the most recent content database updates.
    • To resolve this issue:
      • Verify the SWG can access the Symantec Threat Center via the "Test Connection to Symantec Threat Center" button on the Administration->Configuration->Maintenance page
      • Check for update via the "Check for Updates" button on the Administration->Updates page
      • Click "Update" to update to the latest SWG content database

 

  • The SWG is blocking a URL that is not classified as "Malware Domain" by the URL database lookup tool.