For example, the SWG is showing that a URL is classified as "Entertainment", however the results of the URL database lookup do not show the "Entertainment" category.
The SWG is blocking a URL that is classified as "Malware Domain" by the URL database lookup tool.
The most likely cause for this issue is that the SWG does not have the most recent content database updates.
To resolve this issue:
Verify the SWG can access the Symantec Threat Center via the "Test Connection to Symantec Threat Center" button on the Administration->Configuration->Maintenance page
Check for update via the "Check for Updates" button on the Administration->Updates page
Click "Update" to update to the latest SWG content database
The SWG is blocking a URL that is not classified as "Malware Domain" by the URL database lookup tool.
The SWG utilizes a number of different technologies to actively detect and block malware URLs.