Symantec Endpoint Protection Manager console timeout settings do not work on Windows 8 or Windows 8.1

Products

• Endpoint Protection

Issue/Introduction

You log into the Symantec Endpoint Protection Manager (SEPM) console. You have set your SEPM to time out after a specified period of time. However, the console instead hangs or does not respond. You notice that this happens only on Windows 8 or Windows 8.1. Everything works as expected for earlier versions of Windows.

 

No error displays. The console window becomes unresponsive.

 

Cause

This unresponsive behavior is caused by a known issue between Windows 8 / Windows 8.1 and the JRE, which is a component of the SEPM console.

 

Resolution

To work around this issue, perform one of the following tasks, depending on how you log on to the SEPM:

• For the local console, change a system property in the file sesm.bat, which is located on the SEPM server.

  1. On the SEPM, browse to SEPM_Install_Directory\bin\

     Where SEPM_Install is the directory in which you have installed the SEPM. By default, this directory is C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager on 64-bit systems, and C:\Program Files\Symantec\Symantec Endpoint Protection Manager on 32-bit systems.

  2. Right click on sesm.bat, and then click Edit.

  3. Add the following string:

     -Dsun.java2d.d3d=false

     The updated sesm.bat looks similar to the follow (with addition highlighted):

      

     @start "SESM" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre\bin\javaw.exe" -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -XX:NewRatio=15 -Dsun.java2d.d3d=false -Dcatalina.home="C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat" -Dscm.console.conf="C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties" -Dsun.locale.formatasdefault=true -jar "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ROOT\clientpkg\scm-ui.jar" %*

  4. Save the file, and then close it.

• For the java-based remote console, log on to SEPM instead with the web-based console.

 

Applies To

Windows 8
Windows 8.1
SEPM console (local or remote)